Faq' Us
❓ Frequently Asked Questions (FAQs)
Find answers to some of the most common questions our customers ask.
🛍️ Orders & Payments
Q: How do I place an order?
A: Simply browse our products, click "Add to Cart", and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept all major payment methods including UPI, credit/debit cards, net banking, and wallet payments.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or cancelled within 2 hours of placing them. Please contact us immediately at zockyshop@outlook.com or 9512602501
🚚 Shipping & Delivery
Q: Do you offer nationwide shipping?
A: Yes, we deliver all over India.
Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email or SMS.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery for damaged or incorrect items. Please contact us with photo proof.
Q: When will I receive my refund?
A: Once your return is approved and processed, refunds are initiated within 3–5 business days.
🧾 Invoices & Support
Q: Will I receive an invoice for my order?
A: Yes, a digital invoice will be sent to your email after purchase. You can also request a printed copy.
Q: How can I contact customer support?
A: You can email us at zockyshop@outlook.com or call us at 9512602501 during business hours.
💡 Still Have Questions?
We’re here to help! Reach out to us via our Contact Us page for any other queries