Refund Policy
🔁 Refund Policy
At zocky.shop your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.
✅ Eligibility for Returns
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You may request a return within 7 days of receiving your order.
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To be eligible, the item must be:
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Unused and in original condition
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In its original packaging
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Accompanied by the original invoice or proof of purchase
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📷 Required for Return
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Send clear photos or videos of the item showing the issue (damaged, defective, or wrong product) to zockyshop@outlook.com
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Once approved, we will provide instructions for return or replacement.
🚚 Return Shipping
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For damaged or incorrect products, return shipping is free.
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If returning for any other reason (e.g., change of mind), the customer is responsible for return shipping costs.
💰 Refund Policy
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Once we receive and inspect the returned item, we will notify you of the refund approval.
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If approved, refunds will be processed within 3–5 business days to your original payment method.
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For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit.
🔄 Exchange Policy
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Exchanges are available for defective or damaged items.
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If you need a different size or variant, please contact us. Exchanges are subject to stock availability.
❌ Non-Returnable Items
Some items cannot be returned, including:
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Products marked as final sale
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Used, damaged, or customized items
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Items returned without original packaging
📞 Need Help?
If you have any issues or questions, please contact us:
📧 zockyshop@outlook.com
📞9512602501
We're happy to assist you